adesso Blog

There is a lot of talk about the 5G revolution, but what does it mean in practice? The new wireless network technology enables completely new applications, many of which are linked to Artificial Intelligence (AI) and industrial and business applications. Interesting? Let's zoom in on that.

Artificial intelligence within service processes will be used in 70 per cent of customer interactions by 2022. That is a considerable improvement on the 15 percent in 2018. And it's much needed, because everyone is horrified by helplines with long waiting times, continually entering the same data and ending up with a mess.