adesso x Genesys

Transform Your Contact Center with AI

The Power of Genesys + Microsoft Dynamics 365 + AI

Your contact center agents constantly switch between systems, customer data is fragmented, and handling times keep increasing. Meanwhile, customers are getting impatient and agents feel the pressure. Sounds familiar?

Time for a change.

At adesso Netherlands, we’ve developed a powerful solution that transforms how your Contact Center operates. As a Microsoft Managed Partner and Genesys Partner, we bring together Microsoft Dynamics 365 Customer Service, Genesys Contact Center, and Microsoft Copilot — all in one intelligent, AI-driven experience.

✅ One integrated workspace

Agents get a complete customer view in a single screen. No more switching, no more searching.

🧠 Real-time AI support

While the agent talks, Copilot transcribes the conversation live, suggests next-best actions, and saves summaries directly in Dynamics 365.

🚀 Fast, efficient, and personal

The result? Shorter calls, happier agents, and more satisfied customers.

Benefits for Your Contact Center

For your business:

  • Lower Costs – Reduce average handling time and optimize staff deployment.

  • Higher Customer Satisfaction – Deliver fast, personalized service that boosts loyalty.

  • Easy Implementation – Seamless integration with your existing Microsoft and Genesys environment.

For your agents:

  • One Unified Interface – Everything they need in a single screen.

  • Personal AI Assistant – Copilot supports with answers, summaries, and suggestions.

  • Less Admin – Automatic transcriptions and wrap-ups.

For your management team:

  • Instant Insights – Monitor performance and KPIs in real-time dashboards.

  • Predictive Analytics – Anticipate customer needs and trends.

  • Smarter Planning – Use AI insights for better team deployment.

Proven Results

“Since we started using this integrated solution, our average conversation time dropped by 30%. Our agents are now fully focused on helping customers.”

– Contact Center Manager, Leading Insurer

“A major retail chain saw a 20% uplift in outbound campaign conversions thanks to real-time AI support and better use of customer data.”

Request Your Personal Demo

Want to experience how this solution can transform your Contact Center?

Our experts are happy to show you what’s possible — tailored to your situation.

Request a Demo

or

Get in touch directly: pieter.kuijer@adesso.nl | +31 6 27414871

Why adesso Netherlands?

We are a Microsoft Managed Partner and Official Genesys Partner, with deep expertise in CRM, customer engagement, and AI. We speak your language, understand your challenges, and deliver results — quickly.