adesso x Genesys

Transform Your Contact Center with AI

The Power of Genesys + Microsoft Dynamics 365 + AI

Your contact center agents are constantly forced to switch between multiple systems, customer data is scattered across platforms, and handling times keep rising. Meanwhile, customers grow increasingly impatient, and agents feel the mounting pressure to resolve issues quickly and efficiently. Sound familiar?

It’s time for a change.

At adesso Netherlands, we’ve developed a powerful, next-generation solution that fundamentally transforms how your contact center operates. As a trusted Microsoft Managed Partner and Genesys Partner, we seamlessly integrate Microsoft Dynamics 365 Customer Service, Genesys Contact Center, and Microsoft Copilot into one unified, intelligent, AI-driven platform.

This comprehensive integration empowers your agents with instant access to complete, up-to-date customer information—all without the hassle of switching between multiple tools. By automating routine tasks and leveraging AI-driven assistance, your team can handle inquiries faster and more accurately than ever before. The result? Significantly reduced wait times for your customers, less stress for your agents, and an overall enhanced customer service experience.

With our solution, you not only improve customer satisfaction but also create a modern, future-proof workspace designed to meet the evolving demands of today’s fast-paced market.

Your advantages

  • One integrated workspace: Agents get a complete customer view in a single screen. No more switching, no more searching.
  • Real-time AI support: While the agent talks, Copilot transcribes the conversation live, suggests next-best actions, and saves summaries directly in Dynamics 365.
  • Fast, efficient, and personal: The result? Shorter calls, happier agents, and more satisfied customers.


Let's connect

Benefits for Your Contact Center

For your business:

  • Lower Costs – Reduce average handling time and optimize staff deployment.

  • Higher Customer Satisfaction – Deliver fast, personalized service that boosts loyalty.

  • Easy Implementation – Seamless integration with your existing Microsoft and Genesys environment.

For your agents:

  • One Unified Interface – Everything they need in a single screen.

  • Personal AI Assistant – Copilot supports with answers, summaries, and suggestions.

  • Less Admin – Automatic transcriptions and wrap-ups.

For your management team:

  • Instant Insights – Monitor performance and KPIs in real-time dashboards.

  • Predictive Analytics – Anticipate customer needs and trends.

  • Smarter Planning – Use AI insights for better team deployment.

Since we started using this integrated solution, our average conversation time dropped by 30%. Our agents are now fully focused on helping customers.
Contact Center Manager, Leading Insurer
A major retail chain saw a 20% uplift in outbound campaign conversions thanks to real-time AI support and better use of customer data.
Client Services Manager, Leading Bank

No matter where you stand or what challenge you're facing:

We support you - let’s Grow Together

  • Microsoft & Genesys Expertise

    As a Microsoft Managed Partner and Official Genesys Partner, we bring proven knowledge in CRM, customer engagement, and AI — helping you get ahead with future-ready solutions.

  • Easy to Work With

    Our mindset is simple: collaboration should be smooth, and solutions should just work. We’re approachable, communicate clearly, and always focus on results.

  • Driven by Value & Growth

    We take ownership, encourage professional and personal development, and aim to create smart, practical solutions that deliver real value.

  • Passion for What We Do

    We love what we do, and that shows. Our goal is to make your business better while enjoying the process, because success is a shared journey.

Want to experience how this solution can transform your Contact Center?

Request your personal demo. We are happy to show you what’s possible, tailored to your situation.