SARA

AI Assistant for Real-Time Contact Center Experience

Empower your agents. Impress your customers.

Meet SARA: the AI assistant built on adesso x Genesys. SARA delivers instant answers during every customer interaction, helping agents handle inquiries faster and with greater consistency – all without switching screens.

Sector Challenges

Customers today expect immediate clarity and accurate answers.

  • Finance: They want instant updates on transactions, loans, accounts, and investments. Yet agents face high workloads, time pressure, and scattered systems.
  • Insurance: Policyholders expect direct clarity on their policies or claims. Meanwhile, contact centers struggle with high pressure, staff turnover, and fragmented information.
  • Utility: Energy customers expect quick answers – whether it’s about outages, billing, or their heat pump. Contact centers face the same challenges: heavy workloads, staff turnover, and disconnected systems.

In each of these sectors, long wait times, repeated questions, or unclear answers directly impact customer satisfaction and loyalty. When customers feel they are not understood or have to wait for information, they are more likely to escalate complaints or switch providers.

Meet SARA

SARA is your real-time AI assistant that listens to every customer interaction and supports your agents instantly with the right answers at the right moment.

Whether it is a first-time customer opening a bank account, a policyholder filing a damage claim, or an energy customer calling during a power outage, SARA makes sure your agents always have the right answer at the right moment – improving first-contact resolution and customer trust.

SARA empowers agents with real-time answers, fewer manual steps, and higher customer satisfaction – all within your existing environment.


Explore Real-Time AI Support

How SARA Works

SARA provides live support throughout the entire interaction:

  • Listens to conversations (phone, chat, email)
  • Understands the customer’s question in real time
  • Displays the correct answer from your knowledge base
  • Summarizes the entire conversation
  • Automatically logs everything in Microsoft Dynamics 365
  • Supports agents during peak call moments or unexpected service disruptions

All of this happens within a single, easy-to-use screen.

Who benefits from SARA?

  • CX Managers: Improve KPIs and ensure service consistency
  • Team Leads: Gain real-time insights into agent performance
  • IT Architects: Low-maintenance, plug-and-play integration
  • Agents: Focus on customers instead of juggling multiple systems

Benefits & Results

Benefits

  • First-time-right answers
  • Shorter calls
  • Happier agents
  • Consistent service
  • Lower costs

Results

  • Fewer repeat calls
  • Reduced Average Handling Time (AHT)
  • Less stress, more customer focus
  • Independent of agent experience
  • More efficiency, fewer manual tasks

SARA delivers these results even during high-pressure situations like regulatory changes, seasonal demand spikes or crisis communication moments – ensuring consistent service when it matters most.


Explore Real-Time AI Support

Built by adesso – Powered by
adesso x Genesys

SARA runs on proven technology. As a Microsoft Managed Partner and Official Genesys Partner, adesso combines technical excellence with hands-on contact center expertise.

We seamlessly integrate Microsoft Dynamics 365, Genesys Cloud Copilot, and Copilot Studio to deliver a low-code, fast-to-deploy solution that scales effortlessly – without adding new tools.

No matter where you stand or what challenge you're facing:

We support you - let’s Grow Together

  • Expertise & Technology

    adesso brings proven expertise in CRM, customer engagement, and AI. We seamlessly integrate Microsoft Dynamics 365, Genesys Cloud Copilot, and Copilot Studio into one scalable, low-code solution.

  • Easy Collaboration

    Working with us is straightforward. We believe collaboration should be smooth and solutions should just work. Our teams are approachable, communicate clearly, and focus on delivering practical results.

  • Driven by Growth

    We take ownership, encourage development, and love what we do. Our passion drives us to create valuable solutions and to enjoy the journey with our clients, because success is a shared journey.

Since we started using this integrated solution, our average conversation time dropped by 30%. Our agents are now fully focused on helping customers.
Contact Center Manager, Leading Insurer
A major retail chain saw a 20% uplift in outbound campaign conversions thanks to real-time AI support and better use of customer data.
Client Services Manager, Leading Bank

Ready to experience SARA?

See SARA in action. Experience how it handles real scenarios like policy questions, billing inquiries, or sudden service peaks – live in your own environment.

Request a Live Demo or contact us: