Customer Management

Discover the power of Dynamics 365 CRM with our comprehensive IT solutions. As a leading IT provider, we offer high-quality services for implementing and optimizing Dynamics 365 CRM, enabling your organization to elevate customer-centricity to new heights. With Dynamics 365 CRM, you can streamline all your customer interactions, manage leads, optimize sales processes, and build strong customer relationships. Our experienced professionals work closely with you to deliver tailor-made solutions that perfectly align with your business needs. Benefit from a 360-degree view of your customers, automated workflows, and valuable insights to enhance your competitive advantage. Contact us and discover how Dynamics 365 CRM can help your organization grow and succeed in the dynamic business world.

At adesso, we develop tailored customer management solutions using Microsoft Dynamics CRM and Microsoft BI tools. These solutions ensure an optimal customer experience, enabling you to communicate with customers individually and effectively. Here are two examples:​

Next Best Offers

Leveraging historical customer data, our system identifies patterns and makes predictions for individual customers. This allows you to offer forward-looking products or services that align with their interests and specific circumstances. By targeting customers with personalized recommendations, you enhance their experience and drive engagement.​

Social Listening Systems

Monitor and analyze customer activities on platforms like Facebook. If a customer comments on your company or its offerings, you can respond directly, leveraging authentic interactions. This enables you to utilize genuine feedback for communication purposes and address complaints promptly. By engaging customers in unexpected places, you create positive experiences and strengthen their perception of your brand.​

Partner with us to unlock the full potential of Microsoft Dynamics CRM and elevate your customer management strategies to new heights.​

Unlock the full potential of your customers with our powerful solutions that provide comprehensive customer value analyses. With just a click, you can effortlessly compare effort and revenue for individual customers, identifying the most valuable ones and understanding the opportunities and risks associated with each. By monitoring the overall development of your customers, you can proactively prevent cancellations and optimize retention.​

Our solutions offer 360-degree views, visualizing relevant data to help you recognize correlations and manage your customers more effectively. Beyond individual customers, the system also maps their entire networks, revealing additional potential within their company or even specific branches. With our solutions, no opportunity goes unnoticed, allowing you to tap into every avenue for growth and success.​

Experience the synergy of Microsoft Dynamics CRM and adesso, where 100% exploitation of opportunities becomes a reality for your business.​